1Browse in local currency
Prices, stock and delivery estimates resolve to the visitor’s market.Customer · Country middleware scopes catalogue, currency and shipping
2Order and pay
Wallet, mobile money, card, BNPL or cash on delivery.Customer · Escrow hold opened; vendor paid after delivery window
3Vendor packs and hands off
Pickup requested from Zuma Delivery automatically.Provider · Courier job created, tracking number issued
4Track and receive
Live courier tracking, with proof of delivery.Customer · Delivery confirmation releases escrow to the vendor
5Return if wrong
Return window per category, refunded to wallet instantly.Customer · Reverse logistics job, escrow clawback if within window