1Set pickup and destination
Map, saved places, or a plain-text landmark — no GPS pin required.Customer · Geocode + snap to nearest routable road
2Quote up front
Fixed fare shown before booking, including any surge, in local currency.Zuma · Pricing engine: distance × vehicle class × surge × market rate card
3Match the nearest suitable driver
Filters by vehicle class, rating, and any safety preference set.Zuma · Dispatch broadcast, 30s driver response window, expanding radius
4Driver accepts and navigates
Customer sees plate, photo, rating and live position.Provider · Trip record opened, live location stream started
5Share trip and ride
One-tap share to a trusted contact; in-app SOS throughout.Customer · Safety events written to the trip audit log
6Charge and settle
Wallet, mobile money, card or cash. Driver payout net of commission.Zuma · Ledger entry, commission split, receipt issued, rating prompt
