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How Ride-Hailing Fares Are Calculated in Africa

Distance, time, surge and why the same trip costs different amounts.

The formula

A fare is base fare plus distance plus time, multiplied by any surge, with tolls and airport fees added. Every serious app uses some version of this.

Why surge exists

When more people want rides than there are drivers, price rises until the two match. It is unpopular and it is the only mechanism that reliably gets a car to arrive.

What to check before confirming

Whether the quoted fare is fixed or an estimate, whether tolls are included, and what the cancellation fee is.

Common questions

Why did my fare change?

Estimates change with traffic and route. Fixed fares do not change once quoted.

What is surge pricing?

A multiplier applied when demand exceeds available drivers.

Is the airport fare fixed?

On Zuma, airport transfers are quoted as fixed fares including tolls.

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